Buyer Protection & Escalation Easy Sure Enterprises maintains strict standards for vendor conduct and product authenticity. If you experience an issue, we are here to help.
When to File a Report: Counterfeit items, unfulfilled orders, vendor requesting direct off-platform payments outside our secure checkout, or no-show service providers.
How Disputes Work: Once a report is submitted, our compliance team holds the transaction funds in escrow and contacts both parties for proof (photos, message logs, payment receipts).
Resolution Window: All reported disputes are investigated and resolved within 72 business hours.